Email Support
For donor/recipient matching questions and platform support.
[email protected]Contact Us
Get in touch with our team for donor matching, co-parenting inquiries, support, or feedback.
Help Centre
Browse our FAQ for donor verification, screening, and family-planning guidance.
View FAQClinical & Legal Partnerships
For fertility clinics, family-law attorneys, and B2B inquiries.
[email protected]Media & Press
For media inquiries and press requests about Gene Pool.
View Media KitCompany Information
- Company
- Gene Pool
- Location
- 6th Floor, 905 West Pender Street, Vancouver, BC V6C 1L6, Canada
- Support Hours
- Monday – Friday, 9am – 5pm Pacific Time
- Response Time
- Within 24–48 hours